IT Support Representative at Jumia Nigeria

What you will be doing

  • Provide advanced technical support to Jumia employees and departments.
  • Lead troubleshooting efforts for complex hardware and software issues.
  • Manage and optimize IT inventory and asset management systems.
  • Develop and maintain comprehensive IT documentation and user guides.
  • Oversee the setup and configuration of workstations and mobile devices.
  • Implement and advocate for IT security best practices across the organization.
  • Monitor and enhance network performance and connectivity.
  • Manage user account management, access control, and security protocols.
  • Drive IT projects and initiatives, ensuring alignment with business goals.
  • Collaborate with cross-functional IT teams to resolve complex technical challenges.
  • Provide expert support for Jumia's e-commerce platforms and internal tools.
  • Design and conduct advanced IT training sessions for employees.

What we are looking for

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 4-6 years of experience in IT support or a related role.
  • Strong expertise in computer hardware, software, and networking concepts.
  • Proficiency with Windows and macOS operating systems.
  • Exceptional problem-solving and analytical skills.
  • Ability to communicate complex technical concepts to non-technical users.
  • Demonstrated eagerness to learn and adapt to new technologies.
  • In-depth understanding of e-commerce platforms and operations (preferred).
  • Proficiency with ticketing systems and IT service management principles (preferred).
  • Excellent communication skills, both verbal and written.

Method of Application

Interested and qualified? Go to Jumia Nigeria on boards.eu.greenhouse.io to apply