IT Support Representative at Jumia Nigeria

What you will be doing
- Provide advanced technical support to Jumia employees and departments.
- Lead troubleshooting efforts for complex hardware and software issues.
- Manage and optimize IT inventory and asset management systems.
- Develop and maintain comprehensive IT documentation and user guides.
- Oversee the setup and configuration of workstations and mobile devices.
- Implement and advocate for IT security best practices across the organization.
- Monitor and enhance network performance and connectivity.
- Manage user account management, access control, and security protocols.
- Drive IT projects and initiatives, ensuring alignment with business goals.
- Collaborate with cross-functional IT teams to resolve complex technical challenges.
- Provide expert support for Jumia's e-commerce platforms and internal tools.
- Design and conduct advanced IT training sessions for employees.
What we are looking for
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 4-6 years of experience in IT support or a related role.
- Strong expertise in computer hardware, software, and networking concepts.
- Proficiency with Windows and macOS operating systems.
- Exceptional problem-solving and analytical skills.
- Ability to communicate complex technical concepts to non-technical users.
- Demonstrated eagerness to learn and adapt to new technologies.
- In-depth understanding of e-commerce platforms and operations (preferred).
- Proficiency with ticketing systems and IT service management principles (preferred).
- Excellent communication skills, both verbal and written.
Method of Application
Interested and qualified? Go to Jumia Nigeria on boards.eu.greenhouse.io to apply